STANDTONIC – Frequently Asked Questions (FAQ)

1. What exactly is the Portable Dual-Screen Support?

The Portable Dual-Screen Support is a lightweight, foldable mounting accessory that allows you to attach two external screens or panels to your laptop for a more comfortable and efficient workspace.
It does not include electronic screens — it is a physical support frame designed to hold them securely in place.

2. Are external monitors included in the package?

No. The product includes only the support accessory itself.
External monitors or display panels shown in images are for demonstration purposes only.

3. Is it compatible with my laptop?

Yes. The support fits most laptops from 11″ to 18″.
It’s designed with adjustable grips and a flexible hinge system to adapt to various laptop thicknesses.

4. How do I install it?

Installation is quick and does not require tools:

  1. Unfold the frame.

  2. Attach it to the back of your laptop using the adjustable clips.

  3. Connect your external displays if desired.
    The setup takes less than one minute.

5. What materials is it made of?

The frame is made from durable ABS plastic and lightweight aluminum alloy, ensuring both strength and portability for daily use or travel.

6. Does it require power or cables to work?

No. The support itself is non-electronic and does not require any power.
Any cables visible in photos are for connecting your own monitors — they are not part of the support’s function.

7. Can I travel with it?

Yes. The support folds flat and fits easily into a laptop bag or backpack, making it ideal for remote work, office setups, or travel.

8. What is your shipping policy?

We ship worldwide.
All orders are processed within 24 hours and shipped with tracking.
You can find full details on our Shipping Policy page.

9. How can I contact customer support?

You can reach us anytime at:
Email: standtonic@outlook.com
Phone: +39 3490990999 or +44 7418638360
Address: Via Roma, N. 7A, 09010 San Giovanni Suergiu (SU), Italy

10. What if I receive a damaged or incorrect item?

If your product arrives damaged or incorrect, contact us within 14 days of delivery at standtonic@outlook.com.
Our team will assist you promptly with a replacement or return.

11. Do you offer refunds?

Yes. We have a clear refund and return policy in accordance with EU consumer protection laws.
Please visit our Refund Policy page for more information.

12. Are there any hidden fees?

No. At STANDTONIC, prices are transparent with no hidden fees.
All charges, including shipping and taxes, are shown at checkout.

13. How can I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking number and a link to monitor your delivery in real time.

14. Is this product safe to use with all laptops?

Yes. It’s designed with non-slip pads and a secure locking system to prevent scratches or damage to your laptop during use.

15. How can I clean or maintain it?

Wipe the frame gently with a soft, dry cloth.
Avoid using liquids or sprays directly on the support.

Legal Notice

Images shown on our website are for illustration purposes only.
The product sold is the Portable Dual-Screen Support accessory.
External screens are not included.